A - Use of the website
B - Personal information, payment methods, payment security, tax
C - Participation in a project
A- Use of the website
I forgot my password or I want to change it: how do I do this?
On the login page, click the 'Forgot your Password?' link and then follow the instructions. If you are cannot see the 'Forgot your password' link below 'Submit', click the 'Login' link.
I changed my email address: how do I connect to the site?
Use your previous e-mail address to connect. In your personal space, you can then update your new address.
Is it free to sign up to the website?
You have free access to the site and all of its features. You do not have to pay for any of the running costs.
What are the features of my personal space?
Your personal space allows you to manage your profile (password, financial movements, bank details, supporting documents) as well as your contributions.
It is important to fill in your personal space accurately: the information provided will allow you, for example, to keep abreast of the progress of the projects.
Your personal space also allows you to view your transactions, the balance of your payment account as well as manage the details of your external staff account and replenish your payment account (by bank card or bank transfer).
You may be required to provide supporting documents (proof of identity, proof of residence). These supporting documents are used to ensure compliance with the regulations regarding the different ways in which your payment account can be used.
How can I make a contribution?
Simply click the 'Back this project' link. The secure payment transaction is carried out using the solution provided by MIPISE, operator of the platform "The Friends of the Foundation" and partner payment institution, LEMONWAY.
I want to replenish my payment account: how do I do this?
Just go to the payment account section of your personal space and select the replenishment mode that you want. There are two ways of replenishing the payment account: replenish by bank card or replenish by bank transfer. Follow the procedure set out on the website.
I want to check that my contribution has been confirmed: how do I do this?
When you have made a contribution:
- You will receive a confirmation email
- You can check the account debit in your personal space (payment account).
I want to cancel my contribution: how do I do this?
You make a request by sending an email to MIPISE at the following address: firstname.lastname@example.org.
Can I change the amount of my contribution?
Yes. You must then complete a transaction for your new contribution and request the cancellation of the previous transaction at the same time.
Can I contribute to a project anonymously?
Yes, and you can use a pseudonym when signing up. You can decide not to make public your contribution to the project. To do this, just tick the relevant option when making your payment.
B- Personal information, payment methods, payment security, tax
What payment methods are available on the website?
The only available methods of payment are by bank card and bank transfer.
My bank card payment: what do I do?
Transactions by bank card require an authorisation from your bank, which is often coupled with an authentication request. If one of your transactions is denied, we recommend that you wait a few minutes and try again. If the problem persists, contact your bank.
What personal information is sent to the Friends of Club Méditerranée Corporate Foundation?
Only your e-mail address, your surname, your first name and your postal address are sent to the Friends of Club Méditerranée Corporate Foundation. This is used to send you information and thans. All the other personal information is confidential, including your bank details. These are known only to the payment institution.
Is the payment process secure?
All the banking data associated with your transactions are encrypted and secured using a chain of trust, which is authorised and certified by the regulatory authorities. The payment solution used belongs to the LEMONWAY payment institution, which is a partner of Mipise.
For your information, the Friends of Club Méditerranée Corporate Foundation do not have access to your payment account. Your accounts are exclusively administered by the payment institution in a bank. This is an extremely important issue of security. In practical terms, this means that your money is under the full responsibility of a banking institution.
How can I change my bank account details?
The bank details are requested with each payment by bank card or by bank transfer.
Please note: you do not have to change, or enter your bank details other than when you are paying for a contribution.
You will never receive an email asking you to change your bank details. In general, you will never receive any request for information, asking you to provide your bank details. Stay alert. Never provide your bank account details outside of the space reserved for this purpose on the platform of the Friends of Club Méditerranée Corporate Foundation.
How are the cash transfers carried out? When I make a contribution, where does the money go?
The entire transaction is completed securely. Once a contribution has been selected and confirmed, the data needed for the payment is filled in using a secure form.
Once the payment is confirmed, the corresponding sum is credited to your payment account. The balance of your payment account may be consulted at any time.
The funds are immediately transferred to the Friends of Club Méditerranée Corporate Foundation? You will then receive a notification of the transfer.
Will I be asked for additional information? If yes, who is the information sent to?
You may receive a request for additional information of a personal nature when the unit amount of your contribution reaches €1000, or when the sum of your contributions exceeds €2500 for one month. Depending on whether you are an association, a foundation, a company or an individual, you will then be asked to provide a copy of your proof of identity, a proof of residence that is no more than three months old, and possibly a copy of the articles of association. We are required to request this information as part of the rules governing the fight against money laundering and fraud. This information is sent to the payment institution and will not, under any circumstances, be sent to the Friends of Club Méditerranée Corporate Foundation.
Can the Friends of Club Méditerranée Corporate Foundation use my email address for purposes other than those of the project?
The Friends of the Foundation platform has the right to use the email addresses of the contributor in the context of the project for which funding has been sought.
My bank transfer has not been completed: what can I do?
The average processing time of a transfer request is approximately five working days.
An e-mail is sent to you as soon as the transfer has been completed. If you have not received an e-mail within this period or if you encounter a problem, please contact us.
How do I get my tax receipt?
For donations made through the fundraising platform of the Friends of the Foundation, a tax receipt is issued to the French tax residents and from the Benelux area(Belgium, the Netherlands and Luxembourg.
- To obtain a tax receipt if you are Swiss tax resident: please make your donation by BANK TRANSFER to the following account: Swiss Philantropy Foundation(2) (in CHF)
Account Number: 240 - 672951 - 01W IBAN: CH82 0024 0240 6729 510W BIC: UBSWCHZH80A Communication area: TGE / AFCM
If you want to support a specific project, you can specify it in the reference area provided when making the bank transfer.
(2) Swiss Philantropy Foundation is a partner of the King Baudouin Foundation for the issuing of tax receipts to Swiss residents.
- For other nationalities: it is not possible to issue tax receipts.
C- Participation in a project
Can I contribute to several projects at the same time?
How can I track the progress of a project?
Simply go to the project page. Some information is also posted online by the Friends of Club Méditerranée Corporate Foundation at certain key stages of the project.
How am I notified of the end of the project?
You are notified by e-mail, if you have agreed to be contacted by the Friends of Club Méditerranée Corporate Foundation.
What happens when a project does not attain its fundraising objective through the platform?
The funds already raised are transferred to the 'Friends of Club Méditerranée Corporate Foundation' and will be added to the funds raised, for example, in the resorts and business units, by bank transfer or cheque directly addressed to the Friends of Club Méditerranée Corporate Foundation.
When the project has attained its objective, how does the project holder receive their money?
The total funds raised are transferred to the payment account of the Friends of Club Méditerranée Corporate Foundation, which receives the funds used to finance the projects identified by the Corporate Foundation.